Using the products
What age is this suitable for?
There is no minimum age. The whole idea behind prejuvenation is to start early - many begin in their mid-twenties. Starting at fifty works just as well.
How often should I use it?
Cupping and Gua Sha can be used daily, but they do not have to be. Two or three times a week, consistently, does more than daily for a fortnight and then never again.
I have sensitive skin - can I use the Face Tape?
Test it on a small, inconspicuous patch before the first full application and wait a few hours. Not every skin type reacts the same way to adhesive products.
How do I clean the tools?
Rinse the cupping glass and the Gua Sha with warm water and mild soap after each use, then let them dry. The stainless steel of the Gua Sha is non-porous and holds no residue.
The three steps are shown on the How to use page.
Products
Are these medical devices?
No. Our products are for cosmetic care. They do not replace medical treatment or professional advice.
What is the Gua Sha tool made of?
Polished stainless steel. Unlike jade or rose quartz it does not break when dropped, the surface is non-porous and it holds its coolness longer.
Orders and shipping
How long does delivery take?
5 to 10 working days. We ship directly from the manufacturer's warehouse with no middleman - that takes longer, but shipping is free for you. You receive a tracking number as soon as your order is on its way.
What does shipping cost?
Nothing. We ship free of charge throughout Switzerland, with no minimum order value.
Are there customs charges?
Usually not. At the typical order values in our range, the Swiss duty-free threshold applies. Should charges be levied in an individual case, they are borne by the recipient.
Can I cancel an order?
As long as it has not yet been passed to our supplier: yes, write to us as soon as possible. After that the parcel is on its way and cannot be stopped. There is no statutory right of withdrawal for online purchases in Switzerland.
What if something is wrong with my order?
If the goods arrive damaged, incomplete or incorrect, contact us within 7 days of receipt at info@lumessa.ch - with your order number and photos. We will then refund the purchase price. Returning the goods is neither necessary nor possible. Full conditions are set out in our refund policy.
Still unclear? info@lumessa.ch